Position:Assistant Customer Service officer（外贸跟单）
岗位职责:
- To respond to customer enquiries an d requests （via telephone,an d email communications） in a timely manner;
- To follow up with related function depts. to ensure orders are received an d processed as required by customers;
- To follow up an d clear backlog orders/shipments to improve delivery performance;
- To clarify problems with customers in relation to slow payment/disputes to improve DSO （day sales outstanding）;
- To handle customer complaints according to company procedures an d service standard;
- To assist an d back up other team members an d provide clerical supports to Sr. AcＣount Service Officer
-回应客户的查询请求（通过电话和电子邮件通信）及时;
-跟进相关职能部门的工作。确保按客户要求接收和处理订单;
-跟进和清理积压订单/出货，改善交货表现;
-与客户澄清问题与慢付款/纠纷改善DSO（天销售优秀）;
-按照公司流程和服务标准处理客户投诉;
-协助和支持其他团队成员，并为高级客户服务主任提供文书支持。
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岗位要求:
- College degree Ｏr above;
- 1-3 years experience in related industry, Ｏr could prefer the excellent graduates majored in English an d related;
- Proficient in English communication & computer operation （Windows, MS Office, etc）;
- Customer an d result oriented, can work under pressure;
- Quick an d careful learner, can work efficiently an d effectively.
2、职位发展通道（职业发展通道）：
Assistant Officer—Officer—Senior Officer—Supervisor—Assistant Manager—Manager
3、工作地点:
南沙：广州市南沙经济技术开发区滨海半岛商务中心（艾利（广州）包装系统产品有限公司）
4、福利待遇:
1）薪资范围（月薪）：13个月薪资
Assistant Officer薪资构成：底薪 加班费 补贴
2）公司提供住房补贴：250元/月（公司附近单间租金均在400—600元/月）
3）南沙：公司提供伙食津贴：400元/月
4）按照国家规定入职即购买五险一金，额外医疗保险。
5）五天八小时工作制度，如需加班，按照劳动法支付加班费。
6）年底双薪、年终奖、季度奖、生日活动、公司旅游等
6）免费的班车接送
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