customer service officer外贸跟单

Position: Customer Service officer（外贸跟单）

岗位职责:
- To respond to customer enquiries an d requests （via telephone, fax an d email communications） in a timely manner;
- To follow up with related function depts. to ensure orders are received an d processed as required by customers;
- To follow up an d clear backlog orders/shipments to improve delivery performance;
- To clarify problems with customers in relation to slow payment/disputes to improve DSO （day sales outstanding）;
- To handle customer complaints according to company procedures an d service standard;
- To assist an d back up other team members an d provide clerical supports to Sr. Customer Service Officer.

-回应客户的查询请求（通过电话、传真和电子邮件通信）及时;

-跟进相关职能部门的工作。确保按客户要求接收和处理订单;

-跟进和清理积压订单/出货，改善交货表现;

-与客户澄清问题与慢付款/纠纷改善DSO;

-按照公司流程和服务标准处理客户投诉;

-协助和支持其他团队成员，并为高级客户服务主任提供文书支持

岗位要求:
- College degree Ｏr above;
- 1-3 years  experience in related industry, Ｏr could prefer the excellent graduates majored in English an d related;
- Proficient in English communication & computer operation （Windows, MS Office, etc）;
- Customer an d result oriented, can work under pressure;
- Quick an d careful learner, can work efficiently an d effectively.

2、职位发展通道（职业发展通道）：

Assistant Officer—Officer—Senior Officer—Supervisor—Assistant Manager—Manager

3、工作地点:

南沙：广州市南沙经济技术开发区滨海半岛商务中心（艾利（广州）包装系统产品有限公司）

4、福利待遇:

1）薪资范围（月薪）：13个月薪资

      Officer薪资构成：底薪 加班费 补贴

2）公司提供住房补贴：250元/月（公司附近单间租金均在400—600元/月）

3）南沙：公司提供伙食津贴：400元/月

4）按照国家规定入职即购买五险一金，额外医疗保险。

5）五天八小时工作制度，如需加班，按照劳动法支付加班费。

6）年底双薪、年终奖、季度奖、生日活动、公司旅游等

6）免费的班车接送